Hum for Service Providers

Multifamily internet doesn’t have to be one-size fits all. Finally, a platform for service providers with the flexibility your customers require.

Automate with Move-in Ready

Hum integrates with popular property management systems to create an automated move-in and connect experience for residents.

Increase Bulk Revenue + Higher Take Rates for Resident Choice

Earn incremental revenue on each unit with resident self-serve speed upgrades via integration with your preferred PON or ActiveE platform. Goodbye one-size fits all bulk.

Pre-market with custom drip marketing campaigns in Resident Choice buildings weeks or months in advance of the resident move-in date.

Support for Smart Building Apps

Hum leverages in-unit WiFi and common area WiFi integrations to create a community-wide network that supports smart building technologies and converged network applications.

Reduce Customer Support Tickets

Hum can automatically notify residents and property managers that outages have been detected and are being addressed before your service team gets flooded with calls and tickets.


These are the most commonly asked questions about working with Hum. Send us a note if you don’t see your question here!

What network hardware do you support?

Hum supports popular Passive Optical Network (PON), ActiveE, and carrier/service provider WiFi platforms. If we don’t support a hardware vendor you are currently utilizing, we are usually able to build the integration quickly.

How much does Hum cost?

Please reach out to our team to learn more about Hum pricing.

Where is Hum available?

Hum is a software only service and works with service providers and residential communities throughout the U.S. and Canada. Contact us to learn more about becoming a Hum-enabled service provider.

Can Hum be branded / white-labeled?

Yes! Hum can be customized on a global or property level for complete control of the branding of the resident and property management portals.

Does Hum support non-bulk MDU service (provider choice)?

Yes! Hum’s flexible billing engine supports non-bulk service for residential properties.

How is bulk service with Hum different from Community WiFi?

Community WiFi generally utilizes a one speed tier, single building wide network that residents and guests connect to. This one size fits all approach often leads to service issues as resident internet connected devices can accidentally roam to WiFi access points outside of their unit. Hum enables dedicated in-unit connectivity with multiple service options (incremental revenue) AND support for building wide network use cases like common area WiFi, WiFi calling, smart building systems, and corporate networks.

Earn more revenue. Automate service. Sell more multifamily internet deals.

Hum is the world’s first operating system for multifamily internet. Connect with us to find out how we can partner to provide a better community internet experience.